Terms and Conditions

Welcome to the Keytek website, located at https://keytek.eu. These Terms and Conditions govern your use of our website and the services offered. By accessing or using the Keytek website and its services, you agree to be bound by these Terms.

1. Definitions

  • "Website" refers to https://keytek.eu.
  • "Keytek Innovation SRL," "we," "us," or "our" refers to the company providing the services.
  • "User," "you," or "your" refers to any individual or entity accessing or using the Website.
  • "Services" refers to all the features, functionalities, and content provided on the Website, including the customer dashboard, product configuration, quote requests, and support ticket system.
  • "Customer Dashboard" refers to the secure, user-only area of the Website.

2. Use of the Website

You agree to use the Website and its Services only for lawful purposes. You shall not use the Website to:

  • Engage in any illegal or fraudulent activities.
  • Transmit any unauthorized or malicious code, viruses, or harmful data.
  • Attempt to gain unauthorized access to any part of the Website, other user accounts, or computer systems.
  • Harass, abuse, or harm another person or entity.

3. Customer Dashboard and User Accounts

To access certain features, such as configuring products, requesting quotes, and submitting support tickets, you must create a user account and access the Customer Dashboard. You are responsible for:

  • Maintaining the confidentiality of your account login information.
  • All activities that occur under your account.
  • Providing accurate and complete information during registration and keeping it updated.

Keytek Innovation SRL reserves the right to suspend or terminate your account and refuse any and all current or future use of the Services if we suspect that your information is inaccurate or if you violate these Terms.

4. Product Quotes and Orders

The Website allows you to configure products and request a quote. This is a request for information and does not constitute a binding offer from Keytek Innovation SRL. A final quote and order confirmation will be provided separately by Keytek Innovation SRL, which will be subject to its own specific terms and conditions.

5. Support Tickets

The Customer Dashboard provides a support ticket system for users to report issues, ask questions, or seek assistance. Keytek Innovation SRL will make commercially reasonable efforts to respond to and resolve support tickets in a timely manner, but we do not guarantee any specific response or resolution time.

6. Intellectual Property

All content on the Website, including text, graphics, logos, images, and software, is the property of Keytek Innovation SRL or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of any content from the Website without our express written permission.

7. Limitation of Liability

To the fullest extent permitted by law, Keytek Innovation SRL shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Website or the Services.

8. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Romania.