Privacy Policy

Last Updated: September 17, 2025

This Privacy Policy explains how Keytek Innovation SRL ("Keytek," "we," "us," or "our") collects, uses, and protects your personal data when you use our website https://keytek.eu. We are committed to complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Data Controller

Keytek Innovation SRL, located in Romania, is the data controller responsible for the processing of your personal data.

2. Data Protection Officer (DPO)

We have appointed a Data Protection Officer to oversee compliance with this policy and data protection regulations.

3. Information We Collect

When you use our website, especially the Customer Dashboard, we may collect the following types of personal data:

  • Contact Information: Name, email address, phone number.
  • Account Information: Username, password.
  • Usage Data: Information about how you interact with our website and services, such as pages viewed, time spent on the site, and actions taken (e.g., configuring a product, submitting a support ticket).
  • Technical Information: IP address, browser type, operating system, and other technical details automatically collected through cookies and similar technologies.

4. How We Use Your Information

We use your personal data for the following purposes and legal bases under GDPR:

  • To provide the Services (Contractual Necessity): To allow you to access and use the Customer Dashboard, configure products, request quotes, and submit support tickets.
  • To communicate with you (Legitimate Interest): To respond to your inquiries, provide support, and send you important updates related to your account or services.
  • For marketing purposes (Consent): If you opt-in, we may send you marketing communications about our products and services. You have the right to withdraw your consent at any time.
  • To improve our services (Legitimate Interest): We analyze usage data to understand how our website is used and to enhance its functionality and user experience.
  • To ensure security (Legal Obligation/Legitimate Interest): To protect our systems from fraud and unauthorized access and to comply with legal requirements.

5. Data Processors

We use the following third-party data processors to assist with our operations. They process your data only on our behalf and in accordance with our instructions and GDPR requirements.

  • Amazon Web Services (AWS): For hosting our website and data storage.
  • WhiteCity Code SRL (altnet.ro brand): For development and technical services.

6. Your Rights Under GDPR

As a data subject, you have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request that we correct any inaccurate or incomplete data.
  • Right to Erasure ("Right to be forgotten"): You can request that we delete your personal data under certain conditions.
  • Right to Restriction of Processing: You can ask us to restrict the processing of your data.
  • Right to Data Portability: You can request to receive your data in a structured, commonly used, and machine-readable format.
  • Right to Object: You can object to the processing of your personal data based on legitimate interests.
  • Right to Withdraw Consent: Where we process your data based on consent, you have the right to withdraw that consent at any time.
  • Right to Lodge a Complaint: You have the right to file a complaint with the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP) if you believe your rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer, Radu Voina, at office@keytek.eu.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements.

8. Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or destruction.